Privacy Policy
Last updated: 19.11.2025
This Privacy Policy explains how EvoScale Company Limited
("we", "us", "our") collects, uses and protects your personal data when you use
Visage AI Bot (the "Service").
1. Data controller
The data controller responsible for your personal data is:
- Company: EvoScale Company Limited
- Address: Unit 04-05, 16th Floor, The Broadway, No 54-62 Lockhart Road, Wanchai
- Country: Hong Kong
- Email: support@visage-ai.com
2. Data we collect
We may collect the following categories of data:
2.1 Account and contact information
- Email address;
- Telegram username or ID;
- Basic profile information you choose to provide (e.g., display name).
2.2 Payment information
Payments are processed by external payments system. We do not receive or store your full credit card number.
We may receive limited information from payment processor such as:
- Payment status (successful / failed);
- Transaction ID;
- Last 4 digits of the card and card brand;
- Country and currency of payment;
- Billing email.
2.3 Photos and content you upload
- Selfies and other photos of your face that you send to the bot;
- Text prompts, style selections and commands you provide;
- Generated images created by the Service.
2.4 Technical information
- IP address and approximate location;
- Device information (browser, operating system);
- Log data (timestamps, errors, basic usage events).
3. How we use your data
We use your personal data to:
- Provide, maintain and improve the Service;
- Create and store your personal AI avatar from your photos;
- Generate and deliver AI images based on your prompts;
- Process payments and manage subscriptions;
- Respond to your questions and support requests;
- Detect misuse, fraud or security issues;
- Comply with legal obligations.
4. Legal basis for processing
If you are located in the European Economic Area (EEA), the United Kingdom, or a similar
jurisdiction, we process your personal data based on the following legal grounds:
- Contract: to provide the Service you have requested;
- Consent: for processing your photos to build an AI avatar;
- Legitimate interests: to ensure security, prevent fraud, improve the Service;
- Legal obligations: to comply with applicable laws and regulations.
5. How we store and retain your data
We store your data on secure servers and take reasonable technical and organizational
measures to protect it from unauthorized access, loss or misuse.
We keep:
- Your AI avatar and related data while your storage subscription is active;
- Generated images while the Service account is active or until you delete them;
- Payment records as required by accounting and tax laws.
6. Sharing your data
We do not sell your personal data. We may share your data only with:
- Payment processor to process your payments;
- Service providers that help us operate the Service (hosting, analytics, logging);
- Authorities if required by law, court order or to protect our legal rights.
7. International transfers
Your data may be processed in countries other than your own. Where required by law,
we implement appropriate safeguards (such as standard contractual clauses) to protect
your data in cross-border transfers.
8. Your rights
Depending on your location and local laws, you may have the right to:
- Access the personal data we hold about you;
- Request correction of inaccurate or incomplete data;
- Request deletion of your data (including your photos and avatar);
- Object to certain processing or request restriction;
- Data portability (receive your data in a machine-readable format);
- Withdraw consent where processing is based on consent.
To exercise your rights, please contact us at
support@visage-ai.com.
9. Cookies and tracking
We may use cookies or similar technologies on our website to understand basic usage,
improve performance and ensure security. You can control cookies through your browser settings.
10. Children's data
The Service is not intended for use by children under 18. We do not knowingly collect
personal data from children. If you believe a child has provided us with data, please
contact us so we can delete it.
11. Data deletion
You can request deletion of your photos, AI avatar and generated images at any time by
contacting our support. Please note that some data (such as payment records) may be
retained for legal or accounting reasons.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be
published on this page with the "Last updated" date. Your continued use of the Service
after changes means you accept the updated policy.
13. Contact
If you have any questions or concerns about this Privacy Policy, please contact us: